About the Company
Teleperformance (TP) is a global leader in digital business services and customer experience management, operating in more than 80 countries. In India, Teleperformance is a major employer in the BPM/BPO sector, supporting international clients across e-commerce, retail, banking, technology, and telecom. The company is known for large-scale remote operations, standardized training, and exposure to global customer service processes (US/UK).
About the Job Role: E-commerce Customer Support Executive (Work From Home)
This is a remote international BPO role focused on delivering customer support for e-commerce clients, primarily through voice and blended (voice/chat) processes. The position is suitable for candidates who can join immediately and are comfortable handling international customers.
Key Responsibilities
Provide customer support via voice and/or chat channels
Resolve customer inquiries, complaints, and service issues professionally
Use CRM tools to document interactions and track resolutions
Collaborate with internal teams to address complex cases
Identify recurring issues and escalate systemic problems
Maintain high customer satisfaction and service quality standards
Job Requirements Snapshot
Experience: 0–2 years (freshers with relevant exposure acceptable)
Process Exposure: US / UK / International Voice or Chat
Skills:
Strong communication and interpersonal skills
Problem-solving and analytical ability
CRM and customer support tools proficiency
Attention to detail and task prioritization
Education: Graduation not mandatory
Joining: Immediate joiners only
CTC: ₹2–2.5 LPA
Work Mode: Remote (Hiring office: Gurugram)
Industry & Role Classification
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Voice / Blended (International Process)
Employment Type: Full-time, Permanent
Fit Assessment
This role is well-suited for candidates who:
Have experience or interest in international customer support
Are comfortable with US/UK voice or chat processes
Can work in a fast-paced, metric-driven environment
Are seeking work-from-home opportunities with immediate joining
Given your background in customer support, communication skills, and international process exposure, this role aligns operationally, though it is execution-focused rather than strategic (unlike consulting or analyst roles).
Important Application Note
CVs must be sent directly to: zoya.hussain@teleperformancedibs.com