Join Our WhatsApp Group, to Get Instant Updates. Join Now

IT Service Support Specialist


About the job

The Role:

Logitech is looking for a skilled IT Service Support Specialist to provide IT support and training to our end-users around the globe. 

The role will require a service oriented mindset as well as creativity in solving issues. 

We are looking for someone open and flexible, a great communicator who also likes to participate in projects and enjoys challenges.

The IT Employee Experience & Services Team is a global team supporting our end users & IT equipment in collaboration with other departments in all Logitech sites.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Provide exceptional IT Service support, guidance and training to end-users for various IT devices, applications or processes.
  • Troubleshoot hardware and software issues locally as well as remotely.
  • Perform all IT onboarding activities for end-users
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Work with our internal IT Teams on system testing, integration and maintenance.
  • Participate in product testing with business groups.
  • Seek, Suggest, Evaluate and implement process and Technology improvements.

Key Qualifications

For consideration, you must bring the following minimum skills and behaviors to our team:

  • A couple of years of experience in an end-user desktop support role.
  • Windows 10 and MacOS Troubleshooting skills
  • Proficiency in Google Apps and Office 365
  • Great communication skills, comfortable working with various stakeholders
  • Good hardware install, cabling and troubleshooting knowledge
  • Strong troubleshooting skills, bug finding and resolution
  • Exceptional customer service skills.
  • Great Team player
  • Ability to work independently within a remote team
  • Fluent in English

In addition, preferable skills and behaviors include:

  • Knowledge of Intune, ServiceNow or Similar Tools
  • Solid knowledge of advanced printer/peripheral device troubleshooting.
  • Knowledge of Patch Management
  • Project management / Design Thinking skills
  • Oracle database SQL Language
  • SOX IT Controls analyst required to support SOX IT general controls

To be completed by Hiring Managers.

Education: (Junior)

  • Two-year college or technical school; or equivalent combination of education and experience.
  • Bachelor's degree; or equivalent combination of education and experience.
  • Additional IT certifications a plus

Education: (Intermediate)

  • 3rd level IT Qualification  
  • Additional IT certifications a plus

 Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

Apply Now Click here

© Job and Career. All rights reserved. Premium By Raushan Design