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Inviting applications for the role of Process Associate – Individual Annuities
Skill - AML/KYC
Years of experience - Fresher.
Responsible for setting up and issuing new policies, processing distributions and researching issues. New business processors are responsible for the policy up to the time it is issued. Distribution processors service the policy once it is in force.
Has developed niche skills through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Provides informal guidance and support to less experienced team members. Is skilled in a range of processes, procedures and systems to carry out assigned tasks. Uses knowledge of how the team integrates with others to accomplish the team objectives
Review and evaluate applications for completeness, accuracy, and compliance with State and Federal guidelines.
Determine whether applications are properly submitted and meet our suitability requirements.
Collaborate with agents and/or applicants in the process of capturing the necessary information to get an annuity ready to issue.
Create data entries necessary to accurately issue policies.
Print, assemble, and mail issued policies.
Research, evaluate, and resolve policy owner and field force requests.
Identify omissions in submitted materials and acquire necessary information to ensure transaction accuracy.
Calculate and process necessary distributions.
Communicate sensitive policy information and policy service options to policy owners and agents on contractual provisions, statutory regulations, suitability requirements, and other related policy information. Determine effective dates and policy and transaction acceptance requirements.
Graduation in any stream except BBA, B.Tech, BCA, B.com and Technical Graduation & Law
Proven client service/relationship management experience in the insurance (Individual Annuities)
Good English Communication (Both written & verbal)
PC skills (Microsoft Suite including Word, Excel, and Outlook)
Strong customer service skills including problem solving, consultation, and negotiation skills
Ability to effectively communicate with diverse audiences
Format and produce correspondence using current word processing applications and proofread and edit for spelling, punctuation and grammar
Coordinate workload and prioritize tasks to meet changing priorities
Work effectively in collaboration with peers and team members
Professional demeanor to phone customers
Express information clearly, both in written and oral communications, particularly telephone and e-mail communication
Apply policies and procedures to a variety of (clear and unclear) situations consistently
Take or recommend appropriate action in a limited time frame
Learn, retain, and effectively communicate specific details/provisions of annuity plans and products
Adapt to learning new systems and processes!
Experience in Group/ Individual Annuities
Insurance qualification/certifications will be an added advantage
Support team efforts to ensure that individual, team goals are met.
Maintain key records like working files, email for reference and audit purpose
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Bachelor's / Graduation / Equivalent
Finance, Accounting/Auditing, and Analyst
Banking, Financial Services, and Accounting