Join Our WhatsApp Group, to Get Instant Updates. Join Now

Trust & Safety Associate for Urdu

Skill required: Domestic Language - Urdu

Designation: Trust & Safety Associate

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do?

The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills.

We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. As an Agent, you are responsible to

Review content- user profiles, videos, texts, images etc

Investigate and apply client policies

Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature

What are we looking for?

The following skills are required to perform this role-

Strong coping, emotional resilience, and stress-management skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Basic internet research skills Good comprehension, communication (verbal, written) skills is required to interpret content.

Language Requirement- Urdu

Roles and Responsibilities

Your role requires following responsibilities -

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and make decisions/take actions as per client policies and guidelines

Stay up to date with any changes on policies/process

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Engage in the well being activities

Meet desired efficiency established by business.

Industry type

IT Services & Consulting


Content, Editorial & Journalism


Content Moderator

Role category

Content Management (Print / Online / Electronic)

Employment type

Full Time, Permanent


Any Graduate, Any Postgraduate

About Company 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

© Job and Career. All rights reserved. Premium By Raushan Design