With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Date: 15th November 2023
Time: 10:30AM -11:30AM
Zoom I’d: https://genpact.zoom.us/j/93687538475
Location: Hyderabad
Shift: Flexible With Any Shift
Responsibilities
Provide resolution to maintain standards of quality.
Review content and provide resolution based on prescribed guidelines.
Recognize trends and patterns and raise issues timely.
Provide insights to help improve the support to the users.
Maintain a thorough understanding of process and policies.
Provide excellent customer service to our customers.
Qualifications we seek in you.
Minimum qualifications
Any Graduate (PG an added advantage)
Freshers are eligible.
Fluent in Urdu & English
Preferred qualifications
Effective probing skills and analyzing / understanding skills.
Problem solving skills with customer centric approach.
Must be able to work on a flexible schedule (including weekend shift work)
Note- If you : have already attended virtual or physical drive in past 30 days / are already shortlisted for another open role then kindly ignore the invite.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube
Date: 15 November 2023
Time: 10:30AM -11:30AM
Zoom I’d: https://genpact.zoom.us/j/93687538475