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Walkin-Technical Support(Freshers) (Excellent Communication), 22nd June

Industry type

IT Services & Consulting


Customer Success, Service & Operations


Technical Support - Voice / Blended

Role category

Voice / Blended

Employment type

Full Time, Permanent


Any Graduate

Technical Support - Voice / Blended, Hyderabad

About company

CSS Corp (Movate) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.

Time and venue

22nd Jun, 9.00 AM - 6.00 PM

Interview Venue:: Movate Technologies (Formerly CSS Corp Pvt Ltd) 1st Floor, Sohini Tech Park, Survey Number 142,Nanakramguda, Financial District, Hyderabad, Telangana – 500032

Job description

What you’ll do

We are hiring for Freshers candidates for Tech Support in Hyderabad location.

Shift- 24/7


Required experience is 0,freshers can apply, mandatory skill is communication.

Job description

Roles and Responsibilities

Responsible for providing phone , chat, email and video-call based technical assistance

Provides L1 & L2 remote support

Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed.

Principle duties and responsibilities

Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures

Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners

Uses troubleshooting techniques to identify network related issues

Attends required technical training sessions and makes effective use of KBs to address issues efficiently

Complies with schedule adherence to ensure the overall service level targets are achieved

Identifies and provides input on unique (or) recurring user problems

Required Candidate profile

Working knowledge of Windows OS and basic knowledge on Linux OS

Working knowledge of PC architecture/technology

Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines

operating systems (Linux, Mac and Windows desktop environments, etc

Please be noted that Immediate joiners are preferred

Degree is Mandatory

If you are interested please share your resume to

Thanks & Regards,

Prathyusha Akurathi

Mobile : 7013375490

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