About company
Time and venue
22nd Jun, 9.00 AM - 6.00 PM
Interview Venue:: Movate Technologies (Formerly CSS Corp Pvt Ltd) 1st Floor, Sohini Tech Park, Survey Number 142,Nanakramguda, Financial District, Hyderabad, Telangana – 500032
Job description
What you’ll do
We are hiring for Freshers candidates for Tech Support in Hyderabad location.
Shift- 24/7
Mode-WFO
Required experience is 0,freshers can apply, mandatory skill is communication.
Job description
Roles and Responsibilities
Responsible for providing phone , chat, email and video-call based technical assistance
Provides L1 & L2 remote support
Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed.
Principle duties and responsibilities
Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners
Uses troubleshooting techniques to identify network related issues
Attends required technical training sessions and makes effective use of KBs to address issues efficiently
Complies with schedule adherence to ensure the overall service level targets are achieved
Identifies and provides input on unique (or) recurring user problems
Required Candidate profile
Working knowledge of Windows OS and basic knowledge on Linux OS
Working knowledge of PC architecture/technology
Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
operating systems (Linux, Mac and Windows desktop environments, etc
Please be noted that Immediate joiners are preferred
Degree is Mandatory
If you are interested please share your resume to akurathi.prathyusha@movate.com
Thanks & Regards,
Prathyusha Akurathi
Mobile : 7013375490