We seek a qualified Community Moderator to build engagement with our online forum, connect with our customers, facilitate community discussions, and moderate online conversations within a social context.
Work in shifts 24/7
Graduate or Post-graduate preferably in Marketing Communications or Journalism
OR
Degree in BSc Computer Science, BCA , Advanced Certificate in Computer Training (GNIIT)
Basic IT aptitude to be able to understand Oracle Products and how they are organized
2+ years of experience in the education industry / social media platforms / Community Moderation
Exceptional written and verbal communication skills (since the role is customer-facing) -- a “people person” with great customer service skills.
Excellent social media aptitude: How platforms work, collaborative learning, how to keep customers engaged on the platform
Problem solving and troubleshooting skills
Responsibilities
Encouraging the discussions in the forum by posting relevant questions and answering questions asked by the community members in a timely manner
Review and take action on items in the Moderation queue.
Establish boundaries and rules to monitor for unrelated or inappropriate content
Split threads that need to be represented as separate topics.
Merge threads that are near duplicates, and need to have their comments contained in a single conversation.
Move discussions from one location to another within the My Oracle Support Community.
Soft delete content (mistake posts, unintentional duplicates, etc.)
Post content related to Oracle Technologies, New features. market trends etc.
Ensure consistency with the marketing and content team to optimize brand messaging in a consistent manner
Suggest new ways to attract and engage with our customer base
Measuring the growth of the community and identifying the gaps that will help in improving
Come up with suggestions and ideas that will help with the user experience
Think like a marketer and assist in overall marketing campaign ideas
Creating concise and error-free content
Maintain the Moderation Guidelines and ensure they’re kept up-to-date
Stay up-to-date with digital technology trends.