About the job
Tech Mahindra is a leading multinational technology company headquartered in Pune, India. It is a part of the Mahindra Group, one of India’s largest conglomerates. Tech Mahindra provides services in IT (Information Technology) and BPO (Business Process Outsourcing), focusing on innovative solutions and digital transformation. The company serves a wide range of industries, including telecommunications, healthcare, manufacturing, banking, and financial services.
Roles and Responsibilities
Handle customer queries via phone calls to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to customers.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software.
Escalate complex issues to senior team members or supervisors when necessary.
Key Responsibilities:
Customer Interaction:
Handle inbound and outbound customer calls, emails, or chat.
Resolve customer queries, issues, and complaints efficiently and professionally.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Problem Resolution:
Diagnose and troubleshoot customer issues and provide solutions.
Escalate complex issues to the relevant departments when required.
Customer Relationship Management (CRM):
Update customer records in the system.
Manage CRM tools effectively to log customer interactions, feedback, and complaints.
Technical Assistance:
Provide basic troubleshooting and support for product or service-related technical issues (if applicable).
Sales Support (optional):
Assist customers with product information, pricing, and availability.
Support upselling and cross-selling initiatives, if applicable.
Team Collaboration:
Collaborate with internal teams to provide solutions to customer problems.
Share customer feedback and insights with relevant teams for continuous improvement.
Desired Candidate Profile
Employment - Full Time, Permanent
6 days working, Rotational Shift & Off
Minimum 6months of experience is required
Qualification - Graduation
Having excellent communication skills. (English/ Hindi)
Immediate joiners only.
Work Location - Hyderabad (Work from office)
Salary - 2.4 - 2.7LPA
Please share your resume at 9875622051 (10am - 7pm)