Work Location: Tech Mahindra, Hinjewadi Phase 3, Pune
Cab Facility: Both ways (pick-up and drop within the transport radius)
Role & Responsibilities:
As part of Tech Mahindra’s International Inbound Voice process, you will:
- Customer Support: Handle international inbound calls with a focus on delivering exceptional service.
- Billing Queries: Resolve billing issues using effective query-solving techniques and provide clear, concise information.
- Address questions about billing cycles, due dates, recurring bills, prorated charges, auto-pay, surcharges, service charges, and taxes.
- Active Listening: Understand customer needs, concerns, and feedback, and respond appropriately.
- Documentation: Accurately document all interactions and update customer records in the CRM system.
- Collaboration: Work with team members and other departments to resolve complex customer issues.
Required Profile:
We are looking for professionals with the following qualifications and skills:
Experience:
- Minimum 6 months of experience in international voice support, particularly in billing-related queries.
- Proven track record of resolving customer billing issues efficiently.
Skills:
- Strong communication and interpersonal skills.
- Ability to articulate thoughts clearly and provide well-structured responses.
- Capability to handle challenging customer situations with patience and professionalism.
- Strong multitasking skills and the ability to make quick, independent decisions.
Knowledge Areas:
- Understanding of billing concepts, including billing cycles, due dates, prorated charges, and service taxes.
- Familiarity with recurring bills, auto-pay, and surcharges.
Work Environment:
- Willingness to work in a 24x7 rotational shift (5 days a week).
- Customer-centric approach with logical thinking and spontaneity.
Personality Traits:
- Professional and customer-focused demeanor.
- Excellent problem-solving skills and attention to detail.
Perks and Benefits:
- Cab Facility: Complimentary pick-up and drop services within the transport radius.
- Growth Opportunities: Immense potential for career advancement within Tech Mahindra.
- Loyalty Bonus: Earn up to ₹20,000 as a loyalty bonus.
Interview Process:
- First Level: UAT / Operations Round.
- Second Level: Versant Test (Score 60 or above to qualify).
How to Apply:
If you’re interested in this opportunity, please reach out to the contact below:
- Contact Person: Janhavi
- Phone/WhatsApp: +91 9284420594
- Email: janhaviparag.yadkikar@techmahindra.com
Why Join Tech Mahindra?
Joining Tech Mahindra means becoming part of a global organization renowned for its commitment to innovation, employee growth, and customer satisfaction. You’ll have access to resources, training, and career opportunities to help you excel in a dynamic and rewarding work environment.
Don’t miss this opportunity to advance your career in international customer support. Apply now!