Job Overview: Team Leader – English Content Review at Taboola
Taboola is on the lookout for a passionate, result-oriented leader to take charge of its English Content Review Team operated by an external contractor in Gurgaon, India. This pivotal role requires a motivated individual who thrives in a fast-paced, dynamic environment and can effectively lead a team to deliver exceptional results.
As a Team Leader, you will play a critical role in ensuring the seamless operation of content review processes while upholding high-quality standards. The position is designed for someone with a strong leadership foundation, a knack for data-driven decision-making, and the ability to foster a collaborative and high-performance atmosphere.
Key Requirements and Qualifications
Professional Experience
- Leadership Experience: Candidates must have at least one year of experience in managing operations involving multiple teams or shifts and team leads. A proven track record in similar roles within a global tech environment, customer service, or call center operations will be highly advantageous.
- Performance Management: Experience in setting, monitoring, and improving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) is essential. This role requires a hands-on approach to ensuring team and process performance meets the company’s high standards.
- Chat Support Experience: Although not mandatory, familiarity with managing chat support operations is an added advantage.
Skill Set
- Time and Change Management: Strong organizational and time management skills, with the ability to adapt quickly to changing priorities and workflows.
- Analytical Abilities: Expertise in data analysis and KPI monitoring to derive insights and improve operational efficiency.
- Technical Proficiency: Familiarity with Microsoft Office (especially Excel) and Google Drive tools is required for reporting and process tracking.
- Communication: Excellent written and verbal communication skills in English are critical for collaboration with internal and external stakeholders.
Attributes
- A self-starter attitude with a willingness to hustle, work hard, and achieve results with a hands-on approach.
- Ability to make quick, fact-based decisions while maintaining a strong focus on detail and quality.
- An energetic, motivated mindset with a proactive approach to solving challenges.
Core Responsibilities
Team Leadership
- Lead and manage a team of content reviewers across English-language markets, ensuring consistent delivery of high-quality service.
- Oversee daily operations, including scheduling, workload management, and ensuring adherence to company policies and standards.
Performance Management
- Monitor and improve team KPIs and SLAs, ensuring they consistently meet or exceed expectations.
- Regularly analyze team performance data, generate reports, and provide actionable insights to stakeholders.
- Implement and refine processes to optimize team efficiency and scalability.
Quality Assurance
- Enforce quality standards and address escalations from clients and business teams effectively.
- Provide formal and informal training and mentoring to enhance team capabilities.
- Identify process inefficiencies and execute improvements to workflows.
Collaboration
- Work closely with internal business teams across various departments to align operational goals with organizational objectives.
- Communicate urgent issues promptly and coordinate with relevant teams to ensure swift resolution.
Adaptability
- Stay updated with new content requirements and evolving policies to ensure the team’s efforts remain aligned with business needs.
- Foster a flexible and collaborative environment where team members can adapt to changes effectively.
Why Choose Taboola?
Working at Taboola offers an exceptional opportunity to be part of an innovative organization that values creativity, collaboration, and growth. Known for its robust and inclusive workplace culture, Taboola provides its employees with a platform to make a meaningful impact while growing professionally. Here’s why this role could be your perfect fit:
Dynamic Work Environment
Taboola thrives on change and innovation, making it an ideal workplace for individuals who enjoy challenges and are eager to contribute to something unique.Supportive Culture
With an international, social, and collaborative culture, you’ll always feel valued and supported in your efforts.Generous Benefits
Taboola offers a comprehensive benefits package, including:- 18 days of holiday leave.
- Excellent health insurance.
- Complimentary breakfast and lunch every day.
- Transportation during odd hours.
- Stock options and access to Perkbox.
Career Growth Opportunities
The role provides a unique opportunity to impact advertisers’ success globally while developing your skills in leadership, operations, and content quality management.Impactful Work
As a Team Leader, you’ll be at the forefront of ensuring a safer, more effective internet environment. Your contributions will directly support Taboola’s mission to deliver exceptional results for its advertisers and clients worldwide.
What It Takes to Succeed
To excel in this role, you must be a natural leader with a passion for delivering high-quality outcomes. You should be comfortable navigating a hectic work environment and capable of making data-driven decisions quickly and efficiently. A self-motivated approach, combined with excellent communication skills, will enable you to foster a collaborative and results-driven team culture.
Additionally, your proactive mindset and ability to adapt to change will allow you to tackle new challenges confidently, ensuring the team’s success even in dynamic circumstances. By leveraging your organizational skills and technical proficiency, you will contribute to the continuous improvement of Taboola’s operational processes.