Mega Walkin For International Voice Process
IntouchCXJob details
0 - 4 Years
100 Vacancies
₹ 2.5-3.75 Lacs P.A
Hyderabad
Must have key skills
Voice Process
Other key skills
Blended Process,CSR,International Call Center,Non Voice Process,Semi Voice,Voice And Accent,Bpo Non Voice,Email Process,Chat Process,Bpo Voice,International Process,International Voice,International Voice Process,International BPO
Time and venue
16th Jan - 18th Jan, 11.00 AM - 4.00 PM
Maximum Towers 2A ,4th Floor, Raheja MindSpace, Hitec City, Hyderabad, Telangana, Indiaview on map
Contact - HR Sadia (6305713884)
Job description
What you’ll do
Greetings from IntouchCX Family!
Hiring for International Voice process
About the Company:
Intouch CX is a Global Customer Care and technology Company. With Over 20 years of experience , 18,000 employees and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands.
About the Job:
We are looking for self-motivated individuals with excellent customer service skills to join our team. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution and customer satisfaction.
Roles and Responsibilities:
Interaction with the customers and handle all the issues from end to end via Voice communication
Go to the extra mile to engage customers in solving the issues and ensure customer satisfaction
Quick and effectively build the rapport with the customers, diagnose and resolve issues
Managing customer expectations regarding estimated response times
Key Skills:
Handle inbound and outbound calls with international clients.
Provide clear, concise, and accurate information to customers regarding products and services.
Address customer inquiries and concerns in a polite and efficient manner.
Resolve issues promptly, ensuring a high level of customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Ensure adherence to company policies, procedures, and guidelines.
Collaborate with team members and other departments to meet company objectives.
Meet performance and quality targets (call handling time, customer satisfaction, etc.).
Stay updated on product/service information and industry trends.
Eligibility Criteria:
Educational Qualification: Minimum 12th Grade (Undergraduate, Graduate, or Postgraduate degree preferred).
Experience: Previous experience in a customer service role or voice process is preferred, but freshers with excellent communication skills are also welcome.
Skills:
Excellent verbal and written communication skills.
Proficiency in English.
Strong problem-solving skills and ability to handle customer complaints.
Ability to work in a fast-paced environment and handle multiple tasks.
Good interpersonal skills and team spirit.
Basic knowledge of computers and MS Office.
Ability to work in rotational shifts (including night shifts).
Immediate Joiners were preferred
Perks and Benefits:
An attractive compensation package and performance based incentives
PF and ESI/Health Insurance
Outstanding rewards and recognition program and employee engagements activities
Two way transport facility both pickup and drop ( Under 25 KM Radius )
If Interested, kindly revert back with your CV's on the below mentioned number/ Email for quick response and direct walk-in candidates mention the HR Sadia on the Resume.
Contacts details:
Contact Person : HR Sadia
Contact Number : 6305713884
Email address : Sheema.sadia@Intouchcx.comnsibilities
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Voice / Blended - Other
Role category
Voice / Blended
Employment type
Full Time, Permanent
Education
Graduation Not Required