Job description
This is a remote position.
mail:-telecaller job primarily involves making outbound and handling inbound calls to generate leads, promote products/services, and provide customer service. Telecallers are essentially the voice of a company, connecting with existing and potential customers to achieve sales targets and build customer relationships. They may also answer inquiries, resolve complaints, and maintain accurate records of interactions.
Key Responsibilities: Lead Generation: Proactively contacting potential customers to identify opportunities and generate leads. Sales Promotion: Explaining product/service features, benefits, and pricing to persuade customers to make purchases. Customer Service: Addressing customer inquiries, concerns, and complaints, and providing necessary information. Relationship Building: Developing and maintaining positive working relationships with clients. Data Management: Maintaining accurate records of customer interactions and updates in the CRM system. Sales Targets: Meeting and exceeding sales targets and contributing to team performance. Following up: Following up with leads and existing customers to ensure satisfaction and identify opportunities for upselling. Skills and Qualities: Excellent Communication: Strong verbal communication skills, ability to listen actively, and clearly explain complex information. Persuasion: Ability to persuade customers and build rapport. Interpersonal Skills: Good rapport-building skills and ability to handle diverse customer personalities. Problem-solving: Ability to identify and resolve customer issues efficiently. Adaptability: Ability to adapt to various customer needs and preferences. Sales Aptitude: A natural inclination towards sales and a drive to achieve targets. Computer Skills: Basic proficiency in using computer software, such as CRM systems. Customer Service: Ability to handle customer inquiries and complaints with patience and professionalism. Industry Examples: Sales: Promoting products or services to generate leads and close deals. Customer Service: Providing support to existing customers, resolving queries, and handling complaints. BPO: Working in a Business Process Outsourcing setting, handling customer interactions on behalf of other companies. Real Estate: Generating leads for property viewings and coordinating appointments with clients. Banking: Promoting and selling banking products and services, and resolving customer queries. SEO: Promoting search engine optimization services to potential customers.