Must have key skills
Other key skills
Job description
What you’ll do
Role & responsibilities
A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:
- Make outbound calls to customers to promote products and services, or follow up.
- Respond to inquiries and provide information.
- Resolve complaints and provide appropriate solutions.
- Keep records of all interactions and transactions, updating customer information in a database as necessary.
- Meet and exceed sales and customer satisfaction targets.
- Continuously improve product and service knowledge to provide accurate information to customers.
- Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
- Follow all company policies and procedures, including those related to confidentiality and data security.
- Participate in training and development opportunities to improve skills and knowledge.
- Adhere to schedules and work efficiently under pressure to meet deadlines.
Hr Contact Deatils
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