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Malayalam Customer Support


Job description

What you’ll do

Role & responsibilities

A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:

  • Make outbound calls to customers to promote products and services, or follow up.
  • Respond to inquiries and provide information.
  • Resolve complaints and provide appropriate solutions.
  • Keep records of all interactions and transactions, updating customer information in a database as necessary.
  • Meet and exceed sales and customer satisfaction targets.
  • Continuously improve product and service knowledge to provide accurate information to customers.
  • Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
  • Follow all company policies and procedures, including those related to confidentiality and data security.
  • Participate in training and development opportunities to improve skills and knowledge.
  • Adhere to schedules and work efficiently under pressure to meet deadlines.


Hr Contact Deatils

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