1. Role Snapshot
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Position: Process Associate – Content Moderation
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Languages Required: Arabic + English (read, write, speak)
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Experience: 0 years (Freshers eligible)
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Qualification: Any Graduate (except Law/Diploma)
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Passout Years: 2021–2025
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Location: Hyderabad (Work From Office)
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Industry: BPM / BPO
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Shift: 24/7 rotational (including weekends)
2. Core Responsibilities (Operational Scope)
This is a trust & safety / content governance role. You will:
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Review user-generated content (text, images, videos).
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Apply moderation guidelines and policy frameworks.
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Flag/remove content involving:
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Graphic violence
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Self-harm
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Child abuse
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Hate speech
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Identify pattern deviations and escalate systemic issues.
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Maintain SLA compliance and quality metrics.
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Deliver structured resolution within defined TAT.
This is a non-voice / blended process role (Chat + Email + some interaction if required).
3. Work Environment Risk Factors
This role involves exposure to highly sensitive and disturbing content daily.
Candidates must have:
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High emotional resilience
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Psychological stability
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Strong concentration discipline
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Ability to detach after shifts
If you are sensitive to disturbing visuals or traumatic content, this role may not be suitable.
4. Skills They Value
| Skill | Importance |
|---|---|
| Arabic fluency | Mandatory |
| Analytical reasoning | High |
| Policy interpretation | High |
| Attention to detail | Critical |
| Emotional stability | Essential |
| Flexible shift readiness | Mandatory |
5. Compensation Insight
Salary is marked as “Not Disclosed.”
For similar fresher content moderation roles in Hyderabad BPO market:
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Expected range: ₹2.2 – ₹3.5 LPA (approx.)
(Exact CTC depends on language proficiency & shift allowance)
6. Career Value Proposition
Genpact positions this under its AI/digital transformation vertical. Practical benefits:
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Entry into global BPO ecosystem
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Exposure to content governance frameworks
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Foundation for future roles in:
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Trust & Safety
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Risk Operations
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Compliance
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AI training data review
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7. Advantages
✔ Arabic language premium role
✔ Large MNC brand value
✔ Freshers eligible
✔ Structured corporate training
8. Disadvantages / Consider Before Applying
✖ 24/7 rotational shifts
✖ Exposure to disturbing content
✖ Work from office (Hyderabad only)
✖ Entry-level salary band
9. Should You Apply?
Apply if:
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You are fluent in Arabic
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You are mentally resilient
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You want MNC exposure
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You are okay with shift work
Avoid if:
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You are emotionally sensitive to graphic content
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You prefer stable daytime schedule
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You want remote work