Sure! Here's a 1000-word detailed job opportunity description for the position of Customer Chat & Email Associate at Sahal WebAds Private Limited:
📍 Location: Adyar, Chennai
🏢 Company: Sahal WebAds Private Limited
📞 Contact: 9566166874
📧 Email: [Insert Official Email Here]
🚀 About the Company
Sahal WebAds Private Limited is a fast-growing digital solutions provider committed to excellence in customer support, digital marketing, web services, and branding. With innovation and customer satisfaction at the core of everything we do, we have built a trusted name among our clients. From small business owners to larger enterprises, we serve with dedication, creativity, and a human touch.
As we expand our operations and improve our customer experience, we are looking for highly motivated individuals to join our team. If you are someone who loves interacting with people, solving problems, and building connections through chat, email, and voice communication, this opportunity is for you.
🎯 About the Role
The Customer Chat & Email Associate will play a key role in our front-line communication with customers. This is not just a support role — it's a bridge between our services and the people who use them. You’ll be answering questions, handling complaints, offering solutions, building relationships, and helping customers make informed decisions.
The role demands patience, clarity in communication, and the ability to turn an ordinary conversation into a memorable customer experience. You will work with a supportive team and get trained to become a confident communicator and problem solver.
📝 Key Responsibilities
As a Customer Chat & Email Associate, you will be expected to:
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Respond Promptly to Customers
Handle incoming messages through chat, email, and phone calls professionally and quickly. Provide accurate information regarding products, services, policies, and procedures. -
Resolve Customer Complaints
Listen patiently, understand the problem, and provide solutions that satisfy the customer. If needed, escalate the issue to the relevant department and follow up until it’s resolved. -
Communicate Clearly and Effectively
Draft well-written responses via email and chat that are grammatically correct and easy to understand. Speak confidently and politely during phone calls. -
Understand Products and Services
Learn about the products and services we offer. Be ready to explain features, benefits, and usage instructions in a simple and convincing way. -
Generate Leads and Sales
Identify potential customers and help convert inquiries into sales. Understand customer needs and recommend suitable services. -
Maintain Customer Records
Accurately log customer interactions, feedback, and sales in the CRM system. Ensure all conversations are recorded and followed up professionally. -
Work as a Team Player
Collaborate with your colleagues and management to improve service quality. Share insights and suggestions to enhance team performance. -
Promote Positive Brand Image
Represent the company positively in every interaction. Build trust and ensure every customer walks away happy, informed, and valued.
✅ Requirements
We are looking for candidates who meet the following qualifications:
Education & Experience
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Minimum Qualification: 12th pass or graduate in any stream
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Experience: 0 to 6 months in customer support, telecalling, or chat/email handling preferred (freshers may also apply)
Communication Skills
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Must have excellent written and spoken English
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Must be fluent in and Urdu
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Knowledge of Urdu will be an added advantage
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Ability to adapt tone and style according to the customer and channel (chat, email, call)
Technical Skills
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Basic knowledge of MS Office (Word, Excel)
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Ability to work with customer service tools (training will be provided)
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Good typing speed and attention to detail while drafting emails or chats
Personality Traits
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Positive, friendly, and calm under pressure
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Team player with a willingness to learn
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Strong listening and interpersonal skills
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Goal-oriented with an interest in sales and conversions
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Ability to handle multiple conversations simultaneously (for chat-based interactions)
🕒 Working Hours
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Monday to Saturday
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Flexible Working Hours
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Sunday off and rotational breaks as needed
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Full-time and part-time opportunities available
💼 Job Type & Compensation
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Job Type: Permanent / Full-time
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Location: Work from our office in Adyar, Chennai
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Salary: Based on experience and performance (attractive incentive structure for lead generation and conversion)
🎁 What We Offer
When you work with Sahal WebAds, you are not just joining a job — you are joining a team that cares about your growth, success, and well-being. Here’s what you can expect:
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Skill Development: Learn to communicate with clients, handle complex situations, and gain hands-on experience with digital communication tools
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Career Growth: We promote from within and recognize talent. You can grow into roles like Team Leader, Senior Executive, or even Department Manager
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Work Culture: Friendly, respectful, and positive environment where every idea is welcomed
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Training: Comprehensive onboarding training to help you succeed in your role
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Performance Incentives: Extra rewards for hitting monthly targets and performance milestones
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Job Security: Permanent role with long-term benefits for dedicated employees
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Team Building Activities: Regular interactive sessions, workshops, and learning events
🌱 Why Choose This Role?
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Opportunity to work in a fast-growing digital company
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Use your language and communication skills daily
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Help people while building your own career
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Ideal for freshers, graduates, and career re-starters
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Learn sales, marketing, communication, and tech support all in one job
📩 How to Apply
If you’re interested in this opportunity, don’t wait!
📞 Call or WhatsApp us at: 9566166874
📧 Send your updated resume to: [Insert official email address]
📍 Location: Sahal WebAds Private Limited, Adyar, Chennai
Make sure to mention “Customer Chat & Email Associate” in the subject line of your email.
📢 Final Note
At Sahal WebAds, we believe that great people build great companies. We are not just hiring employees — we are building a team of passionate communicators who love to help others and grow themselves. Whether you are a fresh graduate looking for your first job, someone returning to work after a break, or just ready for a new challenge — this role is the right place to begin.
Apply now, and take the first step toward an exciting and rewarding career!