ShareChat (https://sharechat.com/about) is India's largest homegrown social media company, with 325+ million monthly active users across all its platforms including Moj, a leading short video app that was launched in a record 30 hours.
Founded in October 2015, with a vision of building an inclusive community that encourages & empowers each individual to share their unique journey and valuable experiences with confidence.
ShareChat is valued at $5 bn. We are spearheading India's internet revolution by building products through world-class AI & tech to evangelize the content ecosystem for India in regional languages.
We believe in complete ownership of problem-solving while committing to speed and integrity in everything we do. We place the utmost importance on user empathy & strive to work towards creating a world-class experience for them every day. Join us to drive how the next billion users will interact on the internet!
What does the team do?
The team is the driving force behind building India’s biggest original Indic content ecosystem and short video space. Playing a pivotal role in matching the content supply and demand on ShareChat & Moj. From devising the content strategy to managing creators, to ensuring community guidelines, the team is always at the top of everything content.As an Intern, you are accountable for all the operational processes in the Trust & Safety Team team. You would be managing the external vendors who are responsible for moderating the content on the platform and will ensure that the quality of the platform is maintained, suggesting process & policy improvement and compliance. You would also be required to be proficient in Advanced excel/google sheets and data management
What you’ll do:
Ensure timely the performance checks on all the domains of POD.
Focused on the quality and the safety of the content on the platform as well as our user experience.
Operationalise quality assurance processes at offshore/inhouse.
Manage end-to-end operations of the team and for the vertical.
Connect with Vendors for Calibrations, Training and quality & Policy Updates
Who you are:
6 months to 1 years of work experience in managing quality processes in a large team
Content Moderation experience would be preferable. Freshers can also be considered
Written and spoken communication in languages (Malayalam & Hindi) and business proficiency in English
Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Doc)
The candidate should be flexible to work in rotational shifts and with rotational week-offs.
Basic analytical skills to drive decision-making.Self-starter; capable of taking initiative and working with minimal direction
Ability to understand and develop processes from scratch.
Essential to have attention to detail and accuracy, also a critical thinker and problem-solver
Ability to multitask, set priorities, and manage time effectively
Independently work in a fast-paced environment with tight deadlines
Where you’ll be?
Remote