Job highlights
Graduation in any discipline with 2-5 years of customer service experience, preferably in B2C; technical knowledge of basic computers and programming
Handle multiple customer chats, respond to queries, provide solutions, and maintain understanding of client processes
0 - 2 Years
100 Vacancies
₹ 4 Lacs P.A
Hyderabad(Hafeezpet)
Must have key skills
BPO,Non Voice Process,Semi Voice,Voice Process
Other key skills
Blended Process
Job description
What you’ll do
Ready to shape the future of work?
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Graduation: Any grad except law is eligible
Experience: 2 - 5 yr (previous exp. in customer service role, preferably B2C)
Work location: Hyderabad (Only work from office)
Shifts: Candidate should be comfortable with 24*7 shifts
The candidate should have good communication and should be good in handling customers. Also, should have technical knowledge on basic computers and basic programming language. Should know about sales as the process handles both sales & technical issues.
Responsibilities
Handle multiple chats at the same time (3+ Active Chats simultaneously)
Respond to the customer queries & issues in timely manner
Provide solution to the customer basis the available help articles and within the policies
Replicate customers issue and report necessary bugs/suggestions/ideas
Provide excellent services to the customers
Work closely with internal departments to provide the required information/support to the customer • Support Eng team in sharing insights
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Maintain a deep understanding of client process and policies
Upskill to enhance the knowledge from time to time and offer support
Qualifications we seek in you!
Minimum Qualifications
Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
Call Centre Experience of customer support experience via phone, email, and chat
Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques
Preferred Qualifications/ Skills
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Must have excellent written and verbal communications skills. Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
Strong communication skills with a proactive and positive approach to tasks
High attention to details and follow through
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Proven ability to deal with problems and solve them effectively
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Industry type
IT Services & Consulting
Department
Content, Editorial & Journalism
Role
Content Moderator
Role category
Content Management (Print / Online / Electronic)
Employment type
Full Time, Permanent
Education
Any Graduate
About company
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.