Lenskart | New Delhi (Mohan Co-operative Industrial Estate)
Salary: ₹3.5–5.5 LPA + Incentives
Experience: 1–4 Years
Vacancies: 6
Shifts: 24/7 Rotational
Employment Type: Full-Time, Permanent
About the Role
Lenskart, India’s leading online eyewear brand, is expanding its international customer operations and is hiring experienced and language-proficient professionals for the position of International Customer Support. This blended customer service role requires handling queries via voice, chat, and email, ensuring high-quality support to customers across global markets. Candidates proficient in Mandarin, Arabic, or Thai with strong English communication skills will be given priority.
Key Responsibilities
Manage and resolve customer queries through calls, emails, and chat for international customers.
Deliver accurate information, troubleshoot issues, and ensure a positive customer experience.
Maintain complete and error-free documentation of interactions in CRM systems.
Coordinate with internal departments for escalations and faster resolution.
Meet performance metrics including AHT, CSAT, Quality Score, and TAT.
Follow defined workflows, maintain professionalism, and adhere to service guidelines.
Handle multiple tasks effectively in a fast-paced environment.
Required Skills & Qualifications
Mandatory: Proficiency in Mandarin / Arabic / Thai (spoken and written).
Strong command of English communication.
1–4 years of experience in customer support (voice, chat, or blended processes preferred).
Ability to work flexible rotational shifts, including nights and weekends.
Solid problem-solving skills, patience, and customer-centric mindset.
Ability to work under pressure while maintaining service quality.
Key Competencies
Customer care and relationship management
International voice and chat handling
Multilingual communication
CRM documentation and accuracy
Team collaboration and escalation handling
Perks & Benefits
Competitive salary package with performance-based incentives
Opportunity to work in a global customer service environment
Professional training and continuous skill development
Exposure to international customer interaction workflows
Industry: BPM/BPO
Department: Customer Success, Service & Operations
Role Category: Customer Success – Other
About Lenskart
Lenskart is India’s largest and fastest-growing eyewear retailer, offering high-quality eyeglasses, sunglasses, and contact lenses. With a strong global presence and commitment to customer satisfaction, Lenskart continues to invest in customer experience through innovation and world-class support services.
How to Apply
Candidates interested in exploring this opportunity may connect with HR directly at:
7065696538 / 9599754185