Who We Are
Teranet is an international leader and pioneer in electronic land registration systems and commerce.
As the exclusive provider of Ontario’s online property search and registration, we developed, own and operate the Ontario Electronic Land Registration System – one of the most advanced, secure and sophisticated land registration systems in the world. In Manitoba, Teranet owns and operates The Property Registry, providing certification of titles to land, maintains land records and offers reliable information of financial interests in personal property to the public. Teranet also offers a complementary suite of innovative solutions for a number of key industries, including real estate, financial services, law, and government and utilities.
To learn more about who we are visit our website: www.teranet.ca
We are a Canadian company and a global Innovator in electronic services and solutions. We operate one of the most advanced and secure registration systems in the world. We are the market leader in registry, with best-in-class solutions for real estate, financial services, law, and government. We have a fun and collaborative culture, and are one of Canada’s top companies for employee engagement. We are a talent-driven organization and invest in our people and their career growth. We improve the lives and businesses of our clients.
About the Role
Teranet is currently looking for a Senior Application Support Specialist to support our Collateral Management Solutions (CMS) business. You will manage production environment incidents, service requests, problem management and root cause analysis. You will also be responsible for managing and implementing changes and releases to production environment. The successful candidate will quickly learn the details of complex systems and will troubleshoot, document, resolve problems, implement technical enhancements and maintenance repairs corresponding to business requirements and design modifications. Occasional overtime will be required for off hour on call production support. The position will be supplied equipment to permit work from home for off hour production support
What will you be doing
Ensure system availability to critical application and database servers through Incident and Problem investigation, root cause analysis and resolution
Promote and manage application changes and releases to production
Prepare and maintain technical documentation for application support
Create and maintain application support scripts such as Startup/shutdown scripts etc.
Manage production system change requests for patching and monitoring changes etc.
Conduct regular disaster recovery exercises, application system password changes and SSL certificate renewals
Perform basic application testing for post promotion infrastructure changes
Implementation and support of updated software applications in a production environment
Work closely with business teams to analyze and triage production issues
Manage and coordinate at a local and international level where required
Provide technical support to teams within the organization, and to external clients when required
You have a Bachelor’s Degree or Diploma in Computer Science, Engineering, or a related discipline
You have minimum of 6 years’ experience in production support
You have experience and knowledge of Windows Server operations
You have an understanding and experience of ITIL and ITSM foundation frameworks
You have experience with SQL Server, Service Now, Solarwinds, AppDynamics, Control-M tools is desired
You are a good communicator
What We Offer
A competitive and comprehensive Total Rewards Package
A company with stability and strong government partnerships
An Opportunity to be part of an organization that is in growth mode through numerous acquisitions
An Opportunity to contribute to our teams and grow the Teranet brand
An environment where you will be challenged and supported on a daily basis
What’s It Like At Teranet
We operate through our core values:
We create value We deliver what we promise
We value and respect one another
We help each other succeed
We are resilient and resourceful
We have received numerous awards for our technologies and our successful partnership with the Government of Ontario.
We have been recognized as one of Greater Toronto’s Top Employers for 4 consecutive years.
We have a rich history, and we are pleased to make you a part of our exciting future