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Wipro Hiring for Associate

 Roles & Responsibilities:

• Working of corrections or setting up customer accounts, process bills for residential or business customers, contact interanl stakeholders of at times customer for missing information / to reschedule orders, process service turn on, service turn offs, transfer of service, meter relocation, credit handling, general query.

• Access Customer’s support needs and handle/route accordingly.

• Use knowledge acquired during training and prior experience to resolve issues.

• Ensure adherence to rules to resolve query.

• Correcting and setting up new customers & processing Billing queries for residential or business customers / Scheduling service requests for meter reads / Credit Handling / property inspections etc.

• Ensuring standard operating procedure is followed.

• Deliver excellent customer service and ensure customer satisfaction in transactions

• Handle non-voice transactions according to defined quality, standards, policies and procedures & Ensure accurate documentation of each transaction

• Attend to customer queries, concerns and complaints and provide first time resolutionand / or transaction resolution

• Escalate transactions to proper parties following proper protocols

• Ensure compliance to all company policies and procedures

• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

• Keep all company information which includes customer information confidential and secured



6 to 12 months experience preferably Exposure to Water and Utilities Domain, else Telecom Domain, Experience in Customer Services is vital with exposure to CSAT driven performance is a must for experienced candidates.

Communication Skill required- Good verbal and written communication skills with Decent Analytical & Judgmental Skills.

Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) -

• Customer service orientation

• Working knowledge of PCs e.g. MS Office with good keyboard skills

• Correct construction of sentences and Grammatically correct English

• Ability to work in a team aiming to achieve daily set targets.

• Ability to interact with internal & external customer while seeking information if required.

• Candidate should possess fair written skills for business to business interactions & good secondary research skills.

• Good English communication skills (verbal and written) with neutral accent

• Teamwork

• Reasonable analytical skills

• Good motivational fit (job, organization, location)

• Willing to work on shifting schedules, overtime(paid) as may be required by business exigencies

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