Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Inviting Applications for Banking Customer Service - Voice (Hindi + English)|| Hyderabad Location
If you are interested for this role, kindly fill below form:
Shift timings: Day shift (6 days working)
Work Location: Hyderabad (Work from office)
Please confirm your availability by clicking on the below link :
http://genpact.avature.net/FormCompletionRequest?uid=uOnJ7LjvYQwJ3H7r
Job description:
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
· Respond to customer queries and customers concern
· Provide support for data collection to enable Recovery of the account for end user.
· Maintain a deep understanding of client process and policies
· Reproduce customer issues and escalate product bugs
· Provide excellent customer service to our customers
· You should be responsible to exhibit capacity for critical thinking and analysis.
· Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
· Graduate (Any Discipline)
· Freshers are eligible
· Fluent in Read/Write/ speak in English & Hindi Language
Preferred qualifications
· Previous experience in a customer service role chat/email/voice
· Effective probing skills and analyzing /understanding skills
· Analytical skills with customer centric approach
· You should be able to work on a flexible schedule (including weekend shift)
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
https://careers.genpact.com
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