Company: Tech Mahindra
Location: Hyderabad (Bahadurpally)
Experience: 0 – 5 Years
CTC: ₹3 – 5.5 LPA
Openings: 30
Employment Type: Full-Time | Permanent | Work from Office
Walk-In Details
Dates: 05 January – 09 January
Time: 11:00 AM – 1:00 PM
Venue: Tech Mahindra, Bahadurpally, Hyderabad
Contact Person: Aniketh
Note: Mention “Aniketh” on top of your resume
Documents Required: Resume + Aadhar Card
(No walk-ins on festivals, Saturdays, or Sundays)
Roles Hiring For
Technical Support Associate (L1)
Senior Technical Support Associate (L2)
Service Desk – International Voice Process
Key Responsibilities
Handle customer queries via international voice calls and emails
Troubleshoot and resolve technical issues (L1/L2 support)
Log and manage incidents using ITSM tools
Ensure timely resolution and high customer satisfaction
Maintain accurate documentation and follow ITIL processes
Technical Skills Required
Service Desk / International Voice Support
ITSM Tools: ServiceNow, BMC Remedy, HPSM, CA Sevice Desk
Active Directory (User management, Password reset, Account unlock)
Microsoft Office & O365 (Outlook, Excel, Teams)
Windows OS (7/8/10) & Desktop Troubleshooting
VPN, Citrix, Exchange support
Hardware & Network basics (LAN, Printers, Devices)
Remote Troubleshooting (Desktop, Laptop, Mobile)
Antivirus, Patch Management, SCCM basics
Elig inibility Criteria
Fresher or 0–5 years experience only in International Technical Voice Support
Excellent English communication skills
Willing to work in rotational shifts (24/7, including night shifts)
Immediate joiners preferred
Graduation not mandatory
Candidates should not be pursuing any course
Perks & Benefits
Structured training and career growth
Stable international process
Sportive and professional work environment