You will get a reminder mail for this interview
06th Sep 2024, 2.00 PM to 7.00 PM
Where?
Advance Business Hub, An Ascendas It Park H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081
Job description
HCL is hiring for Chat & Email Support
Designation Analyst / Senior Analyst
Work Location- Hyderabad
Shifts - 24* 5 ,5 days working - 2 days off
Contact Person Ashish Durgapal - ashishdurgapal.a@hcltech.com ( For Email Support & Chat Analyst)
Walk In Address-
Advance Business Hub, An Ascendas It Park H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 ( FOR Email Support & Chat Analyst)
Please carry two copies of resume.
For Email/chat Support
Type of Requirement:- Chat & E-Mail Support (Excellent Written & Verbal Communication is a must) .
Designation: Analyst / Senior Analyst
Required Work Experience:
Good fluency of the English language, both written and spoken.
Driven to deliver an excellent customer experience through resolutions and adherence to response times.
Experience: Overall Experience- Chat 3+ years II Email Experience-2+ years.
Skill set Required :-
*Excellent English Written Communication Skills.(MUST HAVE)
*Strong E-Mail Writing Skills with focus on Customer Service.
*Solving Customer Queries Via E-Mail.
Job Description
Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
Ensure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etc
Escalating the issues in a timely manner and work at a fast pace
Investigate and follow-up appropriately, or make judgments and escalate when necessary
Skill requirement
Technical
Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
Knowledge of Technical Troubleshoot
Strong analytical skills
Communication
Proficient in English writing and speaking skills
Customer Service
Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
Ability to work with individuals, companies and large clients
Should will to work in Night Shift
Nice to have:
Previous experience in tech-support or tools/applications development domains will be an advantage
Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
Experience in Digital Marketing and Campaign Management is an advantage but not a must have
Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
Good spontaneous chat etiquettes.
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Chat Support
Employment type
Full Time, Permanent
Education
Any Graduate
You are receiving this e-mail because your profile contained one or more of the following words that the recruiter searched on : "email support, chat support, Good Comm Skills, Chat Process, customer support, html, css"