Customer Support - Senior Process Executive
Congnizant
Job details
1 - 2 Years
23 Vacancies
Not disclosed
Chennai
Must have key skills
Blended Process,Customer Support,International Process
Other key skills
Inbound Process,Email Support,Written And Oral Communication,Non Voice Process,Semi Voice,Voice Process,Chat Process,Customer Relationship,Customer Handling,UK Process
Job description
What you’ll do
If interested in the below role click on the link given
https://forms.office.com/r/YQ36QSUcPc
Roles and Responsibilities
Handle customer queries via email, chat, and phone calls to resolve their concerns in a timely and professional manner.
Provide accurate information about products/services to customers through written communication (email) or verbal communication (phone).
2-3 years of experience in BPO/Call Centre environment handling international clients.
Excellent written communication skills with ability to write clear emails in English language.
Strong verbal communication skills with good telephonic etiquette.
Ability to work on rotational shifts including night shifts as per business requirements.
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Customer Success, Service & Operations - Other
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate