Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Mega Walk-in drive for Customer service: Voice roles (English) on 21st December 2024 || Gurgaon
Date: 21st-December-2024
Time: 2:00 PM
Venue: Genpact Plot No 22 B Sector 18, Gurgaon/Gurugram Haryana Pin Code- 122015
Location: Gurgaon
Shifts: Flexible with any shift
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
Respond to customer queries and customer's concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and advance product bugs
Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
Graduate (Any Discipline except Law)
Candidate with previous exp. (1-5 years) in voice/ non voice process can appear for interview
Preferred qualifications
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
**Note: Please keep your E-Aadhar card handy while appearing for interview.
Role:Customer Success, Service & Operations - Other
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre
Department:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations - Other
Employment Type:Full Time, Permanent