Executive - Voice/Non Voice- Bhopal
Mobiquity, IncJob details
1 - 4 Years
1 Vacancy
Not disclosed
Bengaluru, Mumbai, Kolkata, New Delhi, Hyderabad, Pune, Chennai
Key skills
bpo,non voice process,international bpo,inbound,back office,customer service,presentation skills,customer care,customer support,technical support,voice process,operations,writing,typing,email support,non voice,customer handling,communication skills
Job description
What you’ll do
Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Maintains email handle time, while remaining friendly and informative (after call email to customers).
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
Demonstrates appropriate sense of urgency for customer responses.
Criteria:
Should be ready to work in flexible shifts (US shifts majorly) - 24 7 process.
Adherence to company policies, rules and regulations.
To follow quality processes thoroughly using checklist standards.
Excellent English communication skills.
Soft skills:
Ability to effectively communicate his/her thoughts in a well-organized manner.
Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
Friendly and upbeat style.
Ability to handle difficult or irate customers effectively.
Ability to set expectations and deliver information in a positive and articulate way.
Investigates and takes action to meet customer s needs.
Solves routine problems effectively, gathering the information necessary from the customer.
Professional and positive in interactions with others and can establish rapport quickly.
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Non Voice - Other
Role category
Non Voice
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate