Senior Process Executive-Data
CognizantJob details
1 - 4 Years
1 Vacancy
Not disclosed
Mumbai
Key skills
BPO,Senior Process Executive,Mortgage,Diversity and Inclusion,CMS,Data processing,Workflow,Senior Process Executive Data,Customer service,Video conference
Job description
What you’ll do
We are seeking a dedicated Senior Process Executive for our B&L team with 2 to 4 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Frclsr Claim File&srv(MortgLn) and Customer service (Mortgage). This is a work-from-office position with night shifts. No travel is required.
Responsibilities
1+ year of experience in Mortgage BPO Transaction/ Data Processing background. -
Have experience in foreclosure claim file servicing and mortgage loan processes.
Handle foreclosure and claim files related to mortgage loans ensuring compliance with company policies and regulations.
Basic knowledge of Mortgage industry
Oversee daily operations and ensure all processes are executed efficiently and accurately.
Deliver exceptional customer service by addressing and resolving mortgage-related inquiries and issues.
Collaborate with team members to streamline processes and enhance overall productivity.
Maintain accurate records and documentation for all transactions and interactions.
Monitor and report on key performance indicators to track progress and identify areas for improvement.
Assist in the development and implementation of new procedures to optimize workflow.
Ensure all tasks are completed within the designated timelines and meet quality standards.
Participate in training sessions to stay updated on industry trends and best practices.
Support the team in achieving departmental goals and objectives.
Communicate effectively with internal and external stakeholders to facilitate smooth operations.
Contribute to a positive work environment by demonstrating professionalism and teamwork.
Qualifications
Demonstrate excellent customer service skills particularly in the mortgage domain.
Exhibit strong attention to detail and accuracy in all tasks.
Show proficiency in managing and prioritizing multiple tasks simultaneously.
Display effective communication skills both written and verbal.
Certifications Required
Certified Mortgage Servicer (CMS) or equivalent certification preferred.
The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 350, 000 associates around the world.
We don t just dream of a better way - we make it happen.
We take care of our people, clients, company, communities and climate by doing what s right.
We foster an innovative environment where you can build the career path that s right for you.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com
Our commitment to diversity and inclusion
CareersNA2@cognizant. com with your request and contact information.
Disclaimer
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Customer Service
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate