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Trust & Safety Associate

 


Trust & Safety Associate

Accenture

Job details 

1 - 3 Years
Not mentioned
Not disclosed

Navi Mumbai
Must have key skills
content review,qualitative research,market research,content management,proof reading
Other key skills
creative writing,secondary research,c++,content writing,quantitative research,editing

Job description
What you’ll do


Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety Associat

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Language - Ability:English - Proficient


What would you do?
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.As an Agent, you are responsible to
Review content- user profiles, videos, texts, images etc
Investigate and apply client policies
Escalate and/or resolve the issue that is reported by users or flagged by the systemNote- The reported content could be sensitive or of graphic nature



What are we looking for?
The following skills are required to perform this role-
Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Basic internet research skills
Excellent comprehension, communication (verbal, written), and ENGLISH skills, required to interpret contentAdditional skills-
Be a team player and value cohesiveness
Be flexible to cater to changing business needs in a fast-paced environment
Be aware of social trends, political situations, current affairs etc.
This is a Work from Office Role
Has Rotational Shifts
Must reside within given boundary limits


Roles and Responsibilities: Your role requires following responsibilities –
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Stay up to date with any changes on policies/process
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Engage in the well-being activities
Meet desired efficiency established by business


Qualifications
Any Graduation
Industry type
IT Services & Consulting
Department
Environment Health & Safety
Role
Community Health & Safety - Other
Role category
Community Health & Safety
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate

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