Cognizant Hiring Freshers_ Hyderabad

 

Cognizant, one of the world’s leading professional services companies, is conducting a recruitment drive for the position of Voice / Blended – Content Moderation Executive. This role is open to enthusiastic graduates who are skilled in communication, content handling, and client servicing. The position offers an exciting opportunity to join a dynamic and fast-paced team that values precision, customer experience, and technological excellence.

📍 Walk-In Details

• Dates: 15th July to 17th July 2025

• Time: 9:30 AM to 12:00 PM

• Venue: Tower 5, GAR Laxmi Infoban, Hyderabad

• Contact Person: Koojitha

Interested candidates are advised to arrive on time with updated resumes and identification documents. Punctuality and a professional appearance are highly recommended.

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📝 Job Description

As a Content Moderation Executive in the Voice/Blended category, you will be responsible for reviewing, analyzing, and moderating user-generated content to ensure it aligns with the platform’s policies and community guidelines. You will also work with internal teams to handle customer concerns and escalate content-related issues where necessary. The role requires attention to detail, quick decision-making abilities, and an unwavering commitment to quality.

Key Responsibilities

1. Content Moderation:
   You will be tasked with reviewing various forms of user-generated content such as text, images, and videos to determine whether it complies with platform guidelines. This will involve using proprietary tools and judgment to remove inappropriate content, flag sensitive material, and ensure a safe digital experience for users.

2. Accuracy and Timeliness:
   Meeting the required Service Level Agreements (SLAs) and Turn-Around Times (TATs) is critical. You must complete all assigned moderation tasks efficiently and accurately, with a focus on meeting daily and monthly productivity and quality benchmarks.

3. Decision Making:
   The job requires consistent and reliable decision-making when handling sensitive or gray-area content. You should be able to interpret and apply policies quickly and correctly in real-time situations.

4. Shift Flexibility:
   As the role involves content servicing across different geographies, you will be expected to work in rotational shifts, including night and weekend shifts as per business requirements.

5. Client Communication (if needed):
   Although primarily non-voice, the blended nature of the job may occasionally require interaction with internal stakeholders or clients through email, chat, or voice support.

6. Compliance and Confidentiality:
   As you will handle user data and sensitive content, maintaining client confidentiality and following all data protection protocols is a must.

7. Performance Monitoring:
   You are expected to track your own performance, manage productivity, and report discrepancies or challenges to team leads. Continuous learning and keeping pace with policy updates is essential.

Required Skills

To be successful in this role, you should possess a strong set of soft and technical skills, including:

• Excellent Communication Skills:
  You must demonstrate fluent spoken and written English. Your communication should be clear, concise, and professional. CEFR C1 proficiency or above is preferred, which means you can understand complex texts, interact fluently, and produce detailed content.

• Typing Proficiency:
  You should be able to type at a minimum speed of 30 words per minute in the preferred language. Accuracy in typing and attention to grammatical details are crucial.

• MS Office & Computer Literacy:
  A working knowledge of Microsoft Office (Word, Excel, PowerPoint) and comfort using digital platforms and internal tools is required.

• Critical Thinking:
  The ability to make quick decisions and use sound judgment while moderating sensitive or inappropriate content is key.

• Customer-Centric Mindset:
  While the core responsibility is content moderation, the end goal is to ensure an excellent user experience. Hence, being user-focused and empathetic is important.

• Adaptability:
  You must be open to feedback, adapt to new tools, policies, and workflows, and collaborate with team members to achieve shared goals.

Educational Qualifications

• Required: Graduation in any discipline from a recognized university

• Preferred: Candidates with experience in content review, digital operations, or customer support will have an added advantage, though fresh graduates are welcome to apply.

Work Environment and Role Category

This is a full-time, permanent position in the Voice / Blended category under the Customer Success, Service & Operations department. You will work on-site from Cognizant’s Hyderabad office. The environment is collaborative, with a focus on learning, mentoring, and continuous improvement.

The job falls under the IT Services & Consulting industry, making it suitable for candidates aspiring to work in a technology-enabled and global setting.

Why Join Cognizant?

Cognizant Technology Solutions (Nasdaq: CTSH) is a globally renowned organization committed to helping businesses modernize their technology and operations to stay ahead in an increasingly digital world. With headquarters in Chennai, India, and operations in over 40 countries, Cognizant serves clients across industries including healthcare, finance, technology, and manufacturing.

By joining Cognizant, you become part of a forward-thinking company that values:

• Innovation: Constant improvement of tools, platforms, and methods

• People-Centric Culture: Supporting employee development and well-being

• Diversity and Inclusion: Celebrating different backgrounds, ideas, and perspectives

• Corporate Responsibility: Engaging in ethical practices and community service

You will also benefit from internal career advancement opportunities, training programs, performance-based incentives, and a structured appraisal system.

Ideal Candidate Profile

The ideal candidate is someone who is:

• A fast learner, comfortable with digital tools

• Emotionally intelligent and can handle disturbing content professionally

• Open to working in a 24x7 environment

• Highly reliable and punctual

• A good team player with a positive attitude

Whether you're a fresher exploring a career in tech-based operations or an experienced professional looking for a stable and structured work environment, this role can be a perfect fit for you.

Application Process

To apply, walk in directly between 15th and 17th July, anytime between 9:30 AM and 12:00 PM at the specified venue in Hyderabad. Ensure you carry:

• Updated Resume

• Government ID Proof

• Passport-size Photographs

• Educational Certificates (original and photocopies)

You may be asked to take a language proficiency test or basic aptitude test as part of the selection process.

Final Note

This opportunity at Cognizant offers a career path where you can learn, grow, and contribute meaningfully to one of the most critical areas in the digital ecosystem – content moderation and customer engagement. If you are passionate about the online user experience, possess a sharp eye for detail, and are committed to quality, this could be your gateway to a fulfilling professional journey.

For more details, visit: www.cognizant.com