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Walk In - Freshers - BPO - Voice Process-Hindi& English-Hyderabad


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Walk In - Freshers - BPO - Voice Process-Hindi& English-Hyderabad

Cognizant
3.9(43692 Reviews)
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0 Years
50 Vacancies
Not disclosed
Must have key skills
  • Fluent English,
  • Hindi Speaking,
  • Voice Process,
  • Freshers,
  • International BPO
  • Time and venue
    17th Jul, 10.00 AM - 12.00 PM
    Cognizant Technology Solution, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032
    Contact - Koojitha/Bhavana

    Job description

    What you’ll do

    Job Expectations:

    • Excellent communication and interpersonal skills
    • Proficient in writing, reading and speaking English & Hindi
    • Proficient in using computers and MS Office
    • Able to type 30 words per minute in the preferred language
    • Fair knowledge of navigation on Google Maps and Geography
    • Able to work in different shifts depending on business requirements
    • Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
    • Follow all compliance and security measures related to client data
    • Ensure process guidelines are followed and met as documented
    • Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
    • Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.

    Job Description:

    • Moderate the content and ensure the required accuracy is maintained.
    • Complete the given assignments within the defined SLA/TAT
    • Work and understand metrics to manage performance independently
    • Make the correct decisions to ensure accurate information is updated on the front-end.
    • Focus on achieving 100% user satisfaction and ensure zero client escalations.

    Skills Required:

    • Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)
    • Excellent customer service skills.
    • Willing to work in a shift based work schedule
    • Sound judgment while moderating the content
    • Effectively communicate his/her thoughts in a well-organized manner
    • Should be on par with CEFR C1 quality in English, and be fluent in conversant + written English/Arabic

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