The provided job description outlines the requirements and expectations for the Trust & Safety Associate role at Accenture, focusing on User-Generated Content Moderation. Below is a concise summary for quick reference:
Job Overview
- Designation: Trust & Safety Associate
- Skill Required: User-Generated Content Moderation
- Qualification: Any Graduation
- Experience: 1-3 years
- Language Proficiency: Arabic (Proficient)
- Location: Work from Office, with rotational shifts. Must reside within specified boundary limits.
Key Responsibilities
-
Content Moderation:
- Analyze and review user-generated content such as profiles, videos, text, and images.
- Investigate and apply client policies to flagged or reported content.
- Escalate or resolve content-related issues as necessary.
-
Policy Adherence & Updates:
- Stay informed about updates to client policies and guidelines.
- Ensure adherence to policies while making moderation decisions.
-
Problem Solving:
- Handle complex content issues with critical thinking.
- Suggest improvements to workflows for better efficiency and quality.
-
Team Engagement & Training:
- Participate in training and group discussions for skill enhancement.
- Collaborate with the team to maintain a cohesive work environment.
-
Community Safety:
- Engage in discussions on sensitive topics to uphold community safety.
- Actively participate in well-being activities to manage emotional resilience.
Required Skills
-
Core Competencies:
- Strong attention to detail and critical thinking.
- Objective decision-making, free of biases or personal beliefs.
- Effective communication and comprehension skills in both Arabic and English.
-
Additional Skills:
- Familiarity with internet research and analysis.
- Awareness of social, political, and cultural trends.
- Adaptability to a fast-paced, dynamic environment.
Additional Notes
- Exposure: Role may involve handling sensitive or graphic content, requiring strong emotional resilience.
- Workplace Support: Access to well-being programs for stress management.
- Shifts: Rotational shifts apply.
If you'd like, I can help tailor a resume, cover letter, or prep questions for this role!