Company: Teleperformance (TP)
Location: 2nd Phase, KPHB, Hyderabad
Walk-in Dates: 10th July – 19th July
Time: 10:30 AM – 3:00 PM
Contact Person: Mounika
About Teleperformance
Teleperformance (TP) is one of the world’s leading customer experience management companies, operating in more than 80 countries and serving some of the biggest global brands across industries such as telecom, finance, travel, retail, and more. With over 400,000 employees worldwide, Teleperformance combines advanced digital tools with human empathy to deliver consistent and high-quality customer support.
In India, TP has established itself as a top-tier employer in the BPO sector, with multiple centers across cities, offering career opportunities to both freshers and experienced professionals. The company values integrity, teamwork, and a relentless focus on customer satisfaction, which makes it a desirable workplace for those interested in building a long-term career in customer support and operations.
Position Overview
Teleperformance is currently hiring Experienced Customer Support Executives (Voice Process) for its Hyderabad location (KPHB 2nd Phase). This is a voice-based customer service role, open only to candidates with 1 to 3 years of relevant BPO or call center experience.
The role involves handling inbound and outbound customer queries via calls, emails, and chats, primarily in English and Hindi, with additional language skills being an added advantage.
Job Title: Customer Support Executive (Voice Process – Experienced)
Number of Vacancies: 20
Location: Hyderabad – 2nd Phase, KPHB
Industry: BPO / Customer Service / ITES
Employment Type: Full Time, Permanent
Shift: Rotational (depending on process)
Salary Range: ₹1.25 – ₹2.75 LPA (depending on experience and performance)
Experience Required: 1 – 3 years in a BPO or customer service role
Job Responsibilities
As a Customer Support Executive at Teleperformance, you will be responsible for:
-
Customer Interaction:
-
Handling incoming calls from customers regarding products, services, and support queries.
-
Making outbound calls when required to follow up on customer issues or service updates.
-
-
Query Resolution:
-
Providing accurate, relevant, and timely information to resolve customer concerns.
-
Escalating complex issues to higher-level support or specialized departments when necessary.
-
-
Multi-channel Support:
-
Engaging with customers through phone, email, and chat in a professional manner.
-
Maintaining consistency in tone and service quality across all communication platforms.
-
-
Documentation:
-
Recording customer interactions and transactions accurately using CRM systems.
-
Maintaining detailed records of issues, solutions, and follow-up actions.
-
-
Compliance and Quality:
-
Adhering to company guidelines, data privacy norms, and process protocols.
-
Meeting KPIs like first call resolution (FCR), customer satisfaction scores (CSAT), and call handling time (AHT).
-
Desired Candidate Profile
To be successful in this role, the ideal candidate should meet the following criteria:
-
Experience:
-
Must have 1 to 3 years of experience in voice-based BPO or customer service roles.
-
Experience in domestic or international voice process is acceptable.
-
-
Language Skills:
-
Excellent spoken English is mandatory.
-
Proficiency in Hindi is compulsory.
-
Additional knowledge of any one regional language (Bengali, Gujarati, Assamese, or Malayalam) will be considered an advantage.
-
-
Soft Skills:
-
Strong verbal and interpersonal communication.
-
Good problem-solving and empathy skills.
-
Ability to handle high-pressure situations and irate customers professionally.
-
-
Technical Skills:
-
Basic computer knowledge (MS Office, email writing).
-
Familiarity with CRM or ticketing tools is a plus.
-
-
Other Requirements:
-
Immediate joiners preferred.
-
Candidates must be comfortable with rotational shifts and working from the office.
-
Should have proper documents (ID proof, experience certificate, resume).
-
Walk-In Interview Details
Candidates who match the eligibility are encouraged to walk in directly to the venue.
Walk-in Dates:
10th July 2025 – 19th July 2025
Time:
10:30 AM – 3:00 PM
Venue:
📍 NSL Centrum Mall,
2nd Floor, from Lobby 2 Lift,
Opposite Sankhya Hospital, Brand Factory Building,
KPHB 2nd Phase, Hyderabad
➡️ Important: Mention "MOUNIKA HR" on the top-right corner of your resume when you walk in.
How to Apply
If you're interested and eligible for the position:
📩 Email your resume to:
mounika.mounika3@teleperformancedibs.com
📌 Please mention the job title clearly in the subject line and include your contact details in the email.
Why Join Teleperformance?
-
Global Leader in CX: Opportunity to work with one of the world’s leading customer support providers.
-
Learning and Development: On-job training, learning modules, and support for career advancement.
-
Inclusive Work Environment: Diverse teams, employee engagement programs, and a culture that values your voice.
-
Growth Opportunities: Clear pathways to promotions and role expansions for performers.
-
Reputed Brand: Boost your resume with experience from a globally recognized BPO leader.
Summary
The Customer Support Executive – Voice Process (Experienced Only) role at Teleperformance Hyderabad is ideal for professionals with prior BPO/call center experience who are fluent in English and Hindi, and possibly an additional regional language. This is not for freshers — only experienced candidates (1–3 years) will be considered. With a well-defined walk-in process, transparent communication, and supportive leadership, Teleperformance provides the perfect platform to grow within the customer support industry.
If you meet the eligibility and want to join a company that values professionalism and growth, walk in before 19th July and take the next step in your career.
Contact for Interview Scheduling / More Info:
📩 mounika.mounika3@teleperformancedibs.com
Let me know if you’d like a version in a different format (e.g., WhatsApp message, PDF, or Malayalam translation).