About the Company
Bytize Technology Solution is an IT services and consulting company focused on business automation platforms for merchants. The organization emphasizes simplified onboarding, scalable technology, and strong post-implementation support, catering primarily to businesses adopting POS, order management, and operational automation tools.
About the Job Role: Onboarding Specialist
This role is a customer onboarding and enablement position that bridges sales, product, and customer success. The primary objective is to ensure merchants are successfully onboarded, trained, and operational on Bytize’s platform with high satisfaction.
Key Responsibilities
Initiate merchant onboarding and collect business requirements
Understand merchant workflows and configure accounts accordingly
Coordinate new requirements committed by the sales team and track deployment
Create and upload item catalogs as per merchant needs
Set up hardware (POS, printers, KDS, waiter apps, etc.)
Deliver end-to-end training on software and hardware
Maintain continuous engagement with merchants throughout onboarding
Ensure timely deployment of add-ons and custom developments
Collect onboarding feedback and work with Customer Success to improve satisfaction
Eligibility & Skills Snapsho
Experience: 1–3 years in onboarding, customer success, or account setup
Communication: Strong English communication mandatory
Languages (Advantage): Hindi, Malayalam, Telugu, Arabic
Skills:
Onboarding processes
Training & customer enablement
Cross-team coordination
Customer relationship management
Shifts: Rotational (9 AM–6 PM / 12 PM–9 PM)
Location: Chennai (Sholinganallur)
Employment: Full-time, permanen
Industry & Role Classification (as posted)
Industry: IT Services & Consulting
Department: Human Resources
Role Category: HR Operations
(Note: Functionally, this role aligns more with Customer Success / Operations than traditional HR.)
Fit Assessment
This role is well-suited for candidates who:
Have hands-on experience in customer onboarding or implementation
e comfortable providing training on software and hardware
Can coordinate between sales, product, and customers
Possess multilingual communication skills, especially Malayalam or Arabic
Prefer client-facing operational roles over pure sales or technical developmen
Given your background in customer support, language expertise, and communication, this role aligns strongly—particularly because additional language skills are explicitly valued and the work involves structured client interaction and training.
Career Perspective
Strong exposure to customer success and product implementation
Builds expertise in merchant onboarding, POS ecosystems, and SaaS operations
Suitable stepping stone toward Customer Success Manager, Implementation Consultant, or Product Operations roles