Senior Associate
3 - 7 years
Not Disclosed
Job highlights
- . MBA or equivalent post-graduate degree from a reputed institute . At least 3 years of professional experience .
- The Opportunity: The Senior Associate in GCET team would be required to: . .
Job description
The Opportunity: The Senior Associate in GCET team would be required to:
- Develop subject matter expertise in RMS wide process & policies
- Identify & execute opportunities of process improvement & efficiency gains
- Continuously add value to assigned processes and develop solutions for situations that may not have been previously documented
- Take ownership of a variety of operational activities for seamless functioning of the process
- Provide feedback to the team members and help them move up the learning curve
Key Responsibilities
Technical Excellence :
- Conduct research using both systematic and intuitive secondary research techniques
- Study the research findings, draw inferences and conclusions in response to the research requirement
- Use analytical and project management methodology and tools
- Complete all assigned projects/tasks in line with the standard operating procedures and stipulated timelines
- Facilitate and drive the processes to completion
- Perform periodic review of team s deliverables to evaluate completeness, accuracy, and appropriateness
- Flag issues/potential challenges at appropriate time so that timely action can be initiated
Client Management:
- Drive business development & scope expansion conversations with the Global, Area and Regional Risk Management and Service Line Quality leadership
- Responsible for addressing & resolving service delivery issues / escalations
People Management:
- Manage performance of the team members from setting goals to assessing performance against goals to providing performance feedback
- Manage and address potential conflicts amongst the team members
- Work cohesively with the team to address their issues/concerns and maintain a positive working environment
- Ensure adherence to work-flow protocol and tools
- Coordinate training schedules for new and existing members of the team
- Coach and mentor team members for professional development and recommends training requirements to address perceived gaps
- Identify training, learning & development opportunities for the team members
Skills and Attributes for Success
- Pledge for quality of output through internal review mechanisms
- Manage day-to-day administrative issues & communicate appropriately to the customers at GDS
- Responsible for achieving customer satisfaction measures / project critical success factors
Qualification Requirements
- MBA or equivalent post-graduate degree from a reputed institute
- At least 3 years of professional experience
- Exposure of handling international customers/client interaction
- Well-developed analytical, interpersonal, and verbal and written communication skills in English
- Proficient in MS Office
- Technical skills in reporting tools e.g., PowerBi, Tableau etc.
- Knwoledge of artificial intelligence to drive process automation
- Credible experience working in a fast-moving, client-driven environment
- Attention to detail and a solution oriented approach
- Flexibility to work in business season (if required)
What You Can Look For
- A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
- A team which has its foundation in the core values of trust, respect, and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
- Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework
Education
Any Graduate
Any Postgraduate, MBA/PGDM in Marketing